the fine print.

Classes & subscriptions

These are the main points of our client terms and conditions (November 2026). The full terms are on the client registration form, which every client signs before their first class.

• Sessions are sold in calendar month subscriptions, payable monthly in advance. Invoices go out through Octiv on the 20th of each month, and payment is due by the last day of the month. Card subscriptions are charged automatically on the last day of the month. Monthly packages renew automatically.
• We accept card payments through Octiv and EFT. We do not accept cash.
• New clients pay pro rata for their first month, from the day they sign up to the end of that month, and are then billed monthly.
• We also sell a 5 Class Pass (valid for 2 months) and a 10 Class Pass (valid for 3 months).
• All class bookings and cancellations are made through the Octiv booking system. Other requests go to the Booking Clerk or Office Administrator in writing, not to instructors.
• Private and partner sessions, and Class Pass bookings, need at least 12 hours’ notice to cancel. Late cancellations are charged in full.
• Private and partner sessions: up to 2 sessions may be carried over to the next month, and sessions not used within two months are forfeited. Group classes cannot be carried over as a credit.
• To change your package or freeze your membership, tell us in writing before the 20th of the month. To cancel, give one calendar month’s notice by email. No reductions or conversions are made in December. December is billed only for the days the studio is open, and January is billed as a full month.
• Away for two weeks or longer? A retainer of 50% of your monthly fee holds your space. A medical freeze of up to 3 months, with a medical certificate, has no retainer.
• Classes are not refundable or transferable, and no refunds are issued.
• Clients new to Pilates must complete a group orientation / initial assessment before joining a group class. All adult classes are 55 minutes.
• Please wear comfortable, well-fitted exercise gear and non-slip socks, and bring a sweat towel and water.
• Rates are subject to change. The current rates are on our pricing page.

Teacher-training courses

• Courses need a minimum of 4 and a maximum of 10 participants; we may cancel or postpone a course if this isn’t met.
• Students must complete the course within the stated period (1 or 1.5 years, depending on the course), or earlier.
• Exam registration fees are separate, once-off fees. Fees are subject to change.
• No refunds are given if a student misses any modules or lectures, or doesn’t complete the practical hours within the course completion period.
• No refunds are given if a student fails to attend, proceed, or complete the course following acceptance, registration and payment of the deposit, once-off fee, or any other amount paid towards the course for whatever reason.
• Full course terms are set out in the course information pack.

Health & safety

Please tell your instructor about any injuries, medical conditions or pregnancy before class. If you’re unsure whether Pilates is right for you, check with your doctor or physiotherapist first.

Using this website

• Unless otherwise stated, Pilates Dynamics and its licensors own the intellectual property in all material on this website. You may view and print pages for your own personal use, but you may not republish, sell, reproduce or redistribute our content without written permission.
• You may not frame our pages or use our logo or artwork without a written licence.
• We do our best to keep the information on this website correct and current, but we don’t warrant that it is complete or accurate, or that the website will always be available.
• To the extent permitted by South African law, we are not liable for any loss arising from use of this website. Nothing in these terms limits liability that cannot be limited by law.

How we handle personal information is described in our privacy policy. Questions? Email info@pilatesdynamics.co.za.